What types of data analytics does DocuSign offer?

DocuSign offers a variety of data analytics that focus on understanding user behavior and enhancing the signing experience. Usage reports, signing trends, and performance metrics provide insight into how users are interacting with the DocuSign platform. These analytics help organizations assess the effectiveness of their document workflows, identify bottlenecks, and improve overall efficiency.

Usage reports can indicate how often the service is utilized, while signing trends can reveal peak times for document signing and the types of documents that require signatures. Performance metrics help users gauge how quickly documents are signed and returned, ultimately contributing to better decision-making and streamlined operations.

The other options may include valuable information, but they do not represent the core focus of DocuSign's analytics offerings. User feedback and satisfaction scores could provide insights into customer experiences, but they do not directly relate to operational efficiency. Market analysis and competitor benchmarking are outside the scope of what DocuSign focuses on regarding environmental analytics. Technical support response times are crucial for measuring service performance but do not fall into the category of analytics relevant to document signing processes. Therefore, the selection of usage reports, signing trends, and performance metrics aligns most closely with DocuSign's analytics capabilities.