How does DocuSign assist with feedback gathering post-signing?

DocuSign provides a valuable feature that enables users to send custom surveys after document completion, making this approach particularly effective for gathering feedback post-signing. This capability allows organizations to assess the experience of signers, understand their satisfaction levels, and collect insights that can drive improvements in the signing process or the documents themselves. By using targeted surveys, businesses can tailor questions to address specific areas of interest, facilitating a comprehensive understanding of user experiences and opinions.

While options like leaving comments on documents or providing a summary of changes are useful in their own right, they don’t directly focus on feedback collection after signing. Similarly, sending reminders to signers is aimed at improving the signing process rather than gathering feedback on it. Hence, the ability to send custom surveys stands out as a more intentional and effective tool for soliciting feedback.